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SECURITY & EU HOSTING

Your data stays in Europe. Always.

SparkleCloud runs entirely in European data centres. Your customer data, documents and AI conversations never leave the EU, and you stay in control.

Data processing agreement Ask our security team
Your environment’s status live
  • Hosting EU · [PLACEHOLDER: location]
  • Encryption Active
  • Last backup last night at 03:00
  • Two-factor authentication Required
  • Uptime (90 days) 99.98%
HOW WE PROTECT YOUR DATA

Security isn’t an extra. It’s built into the foundations.

Hosted in the EU

All servers, backups and AI processing are located in European data centres [PLACEHOLDER: locations and provider].

  • No transfers outside the EU
  • Backups in a second EU location
  • AI models via European endpoints

GDPR-compliant

We only process what’s necessary, and you remain the owner of your data. A data processing agreement is included as standard.

  • Data processing agreement with every account
  • Export or delete data in one click
  • Consent management in forms and chat

Secure to the core

Encryption, access control and monitoring come as standard, not as extras you pay for.

  • Encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Two-factor authentication and role-based permissions
  • Annual pentest by an external firm [PLACEHOLDER]

Privacy-first AI

Your documents and conversations are never used to train public AI models.

  • No training on your data
  • Sources cited with every answer
  • Control what AI can see, per assistant
WHERE YOUR DATA LIVES

Transparent, item by item.

No small print: see where each type of data is stored and who can access it.

  • Customer and CRM data Primary database, encrypted EU
  • Files and media Object storage with versioning EU
  • AI conversations Processed via European endpoints, logs kept for 30 days [PLACEHOLDER] EU
  • Backups Daily, kept for 30 days, in a second location EU
  • Billing Via [Mollie], based in the Netherlands EU
DOCUMENTS

Everything your IT team or legal adviser will want to see

  • ISO 27001 [PLACEHOLDER]
  • NEN 7510 [PLACEHOLDER]
  • Data centre ISO 27001 [PLACEHOLDER]

Questions about security

In European data centres [PLACEHOLDER: provider and location], with backups in a second EU location.

Only staff who are helping you, and only with your permission. Every access is recorded in the audit log.

You can export everything in one click. 30 days after you cancel [PLACEHOLDER], we permanently delete your data.

We notify you of an incident within 24 hours [PLACEHOLDER], so you can report it to the Dutch Data Protection Authority (AP) within the legal 72 hours.

Yes. Send it to security@sparklecloud.ai and we’ll complete it within five working days.

Ready for a secure start? Try it for 14 days.

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No commitments · Live fast · Hosted in Europe